Privacy Policy
Last updated on 12-08-2024
1. Introduction
1.1 Welcome to Service Spote, owned and operated by Wooing Inspiration Technologies Private Limited ("Company"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
1.2 This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, mobile applications, and related services (collectively, "Platform").
1.3 By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Platform.
2. Information We Collect
2.1 Information You Provide
2.1.1 When you register on the Platform as a Customer or Business, we collect personal information that you voluntarily provide. This may include your name, email address, phone number, physical address, business details, business photos, and payment information.
2.1.2 When you generate or redeem coupons, we may collect additional information, such as the services you are interested in, and your interaction with the listed Businesses.
2.2 Information We Collect Automatically
2.2.1 We automatically collect certain information when you access or use the Platform. This may include your IP address, browser type, device information, operating system, and the pages you visit on the Platform.
2.2.2 We may use cookies, web beacons, and similar tracking technologies to collect and store information about your use of the Platform. Cookies are small data files stored on your device that help us improve your experience on the Platform.
2.3 Information from Third Parties
2.3.1 We may receive information about you from third-party sources, such as payment processors, social media platforms, and other partners. This information may include your social media profile information, payment history, and transaction details.
2.3.2 We may also collect information about you from publicly available sources, such as online directories and social media profiles.
3. How We Use Your Information
3.1 Provide and Improve the Platform
3.1.1 We use the information we collect to provide, operate, maintain, and improve the Platform, including facilitating business listings, coupon generation, and redemption, and enhancing user experience.
3.1.2 We may use your information to personalise your experience on the Platform, including tailoring content, recommendations, and advertisements to your preferences.
3.2 Communicate with You
3.2.1 We use your information to communicate with you about your account, transactions, and any updates or changes to the Platform. This may include sending you emails, SMS, or push notifications.
3.2.2 We may also use your information to respond to your inquiries, provide customer support, and send you promotional offers, newsletters, and other marketing communications.
3.3 Process Payments
3.3.1 We use your payment information to process transactions related to business listings, subscription plans, and other services offered on the Platform. We do not store your payment information; it is securely processed by third-party payment processors.
3.4 Ensure Security and Prevent Fraud
3.4.1 We use your information to protect the security and integrity of the Platform, prevent fraudulent activities, and enforce our Terms and Conditions.
3.5 Comply with Legal Obligations
3.5.1 We may use your information to comply with applicable laws, regulations, and legal processes, including responding to law enforcement requests and protecting our rights and interests.
4. How We Share Your Information
4.1 With Businesses
4.1.1 If you generate a coupon and choose to redeem it with a Business listed on the Platform, we may share your information with the Business to facilitate the transaction. This may include your name, contact information, and details of the coupon.
4.2 With Third-Party Service Providers
4.2.1 We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, marketing, and customer support. These providers are obligated to protect your information and use it only for the purposes we specify.
4.3 For Legal Compliance and Protection
4.3.1 We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
4.4 In Business Transactions
4.4.1 In the event of a merger, acquisition, sale of assets, or other business transaction, we may transfer your information to the acquiring entity or parties involved in the transaction. We will notify you of any such change in ownership or control of your personal information.
5. Your Choices
5.1 Opt-Out of Marketing Communications
5.1.1 You may opt out of receiving promotional emails, SMS, or push notifications from us by following the unsubscribe instructions provided in those communications or by adjusting your account settings on the Platform.
5.1.2 Even if you opt out of marketing communications, you may still receive essential transactional or account-related messages, such as confirmations, invoices, or notifications regarding changes to our services or your account.
5.2 Manage Cookies and Tracking Technologies
5.2.1 You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of the Platform and limit your ability to use certain features.
5.2.2 We also use other tracking technologies, such as web beacons, to collect information about your use of the Platform. You can control these tracking technologies through browser settings or third-party tools.
5.3 Ensure Site Security
5.3.1 We are committed to maintaining the security of your personal information and the integrity of our Platform. We implement a range of security measures to protect against unauthorised access, data breaches, and other potential threats.
5.3.2 For your safety, we recommend regularly updating your passwords and using strong, unique passwords for your account. Avoid sharing your account credentials with others and be cautious of phishing attempts or suspicious communications.
5.3.3 If you believe your account has been compromised or if you notice any suspicious activity, please contact us immediately at support@servicespote.com. We will investigate and address any potential security issues.
6. Data Security
6.1 We implement reasonable security measures to protect your personal information from unauthorised access, use, alteration, or disclosure. These measures include encryption, firewalls, and secure server environments.
6.2 Despite our efforts, no security system is completely impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
7. Data Retention
7.1 We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing the services you requested, complying with legal obligations, resolving disputes, and enforcing our agreements.
7.2 When your personal information is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.
8. International Data Transfers
8.1 The Platform may involve the transfer, storage, and processing of your information across different jurisdictions. By using the Platform, you acknowledge and consent to these practices.
8.2 We take steps to ensure that your information receives an adequate level of protection in the countries where it is processed, in accordance with applicable data protection laws.
9. Privacy of Minors
9.1 The Platform is not intended for use by individuals under the age of 18 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information.
9.2 If you are a parent or guardian and believe that your minor has provided us with personal information without your consent, please contact us at support@servicespote.com and we will take appropriate action to remove the information.
10. Third-Party Links and Services
10.1 The Platform may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of such third-party services.
10.2 This Privacy Policy does not apply to information collected by third parties. We encourage you to review the privacy policies of any third-party services you interact with.
11. Changes to this Privacy Policy
11.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting on the Platform.
11.2 We will notify you of any material changes to this Privacy Policy by posting a notice on the Platform or by sending you an email. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
12.1 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@servicespote.com.
